Last Updated: May 21, 2026
These Marketplace Terms are accepted by the Customer by clicking the consent box on a Marketplace order form or inquiry form, or by otherwise accessing or using the Howspace Marketplace.
1. About these terms
1.1 Scope. These Howspace Marketplace Terms of Service (the “Marketplace Terms”) govern the Customer’s access to and use of the Howspace Marketplace, an online directory operated by Howspace Oy (the “Supplier”) at https://howspace.com/marketplace/ (the “Marketplace”). By clicking the consent box on a Marketplace order form or inquiry form, or by otherwise accessing the Marketplace, the Customer agrees to these Marketplace Terms on behalf of its organisation.
1.2 Authority. The person accepting these Marketplace Terms represents and warrants that they have full legal authority to bind the Customer.
1.3 Relationship to the Main Agreement. These Marketplace Terms supplement the Customer’s Howspace Master Subscription Agreement (the “MSA”, which, for customers on legacy terms, may be the predecessor Howspace Service Agreement and General Terms that the MSA superseded; together with the DPA, the Trust & Security Annex, and the Customer’s Order Form, the “Main Agreement”).
1.4 Split prevalence. The Marketplace Terms govern the Customer’s use of the Marketplace itself — that is, the directory experience, inquiries, the Customer’s relationship with third-party partners listed on the Marketplace, and the intellectual property of the Marketplace platform. They do not govern the Customer’s use of the Howspace platform or of any Howspace Offering purchased through the Marketplace. In the event of a conflict between these Marketplace Terms and the Main Agreement:
- the Marketplace Terms prevail with respect to Marketplace-specific subjects (the matters identified in section 1.4 above); and
- the Main Agreement prevails on all other matters, including the use of the Howspace platform, Customer Data, the technical and organisational security measures, AI commitments, and any matter governed by the DPA.
1.5 Defined terms. Capitalised terms not defined in these Marketplace Terms have the meaning given in the MSA.
2. Nature of the Marketplace
2.1 Directory only. The Marketplace is an online directory and lead-generation platform. It allows Customers to discover add-ons, software integrations, templates, and professional services (collectively, “Offerings”) that may enhance their use of the Howspace platform.
2.2 No binding transaction on the Marketplace. No binding financial transaction or purchase occurs directly on the Marketplace. Submitting a request or inquiry through the Marketplace does not constitute a binding purchase.
2.3 When a purchase becomes binding. An inquiry on the Marketplace becomes a binding purchase only when:
- for a Howspace Offering: the Customer signs an Order Form referencing the MSA, the DPA, and the Trust & Security Annex (and any other applicable appendices); or
- for a Third-Party Offering: the Customer signs an agreement directly with the third-party partner that provides the Offering.
Until such time, these Marketplace Terms govern only the Customer’s use of the Marketplace itself.
3. Active subscription requirement
The Marketplace directory is publicly accessible for browsing. The procurement, implementation, and use of any Offering (whether a Howspace Offering or a Third-Party Offering) requires an active, valid Howspace subscription under the MSA. If the Customer’s Howspace subscription expires or is terminated, the Customer’s right to use any integration, add-on, or template procured through the Marketplace is suspended or terminated accordingly.
4. Types of Offerings
The Marketplace contains two distinct categories of Offerings:
- Howspace Offerings: Integrations, add-ons, or professional services developed, owned, and provided directly by Howspace.
- Third-Party Offerings: Integrations, add-ons, or professional services developed, owned, and provided by independent third-party partners (“Partners”).
4. Contracting and Fulfillment
Because the Marketplace operates as a lead-generation directory, the actual provision of any Offering is subject to a separate, offline agreement:
- For Howspace Offerings: If you request a Howspace Offering, our team will contact you to finalize the scope. The delivery, pricing, and terms of that Offering will be governed by a separate Order Form, Statement of Work (SoW), or similar agreement signed directly between the Customer and Howspace.
- For Third-Party Offerings: If you request a Third-Party Offering, Howspace will pass your inquiry to the respective Partner. The Customer acknowledges that Howspace is not a party to any transaction, agreement, or dispute between the Customer and a Partner. Any purchase of a Third-Party Offering will be governed strictly by a separate agreement negotiated directly between the Customer and that Partner.
5. Pricing and Descriptions
5.1 Howspace Offerings. Where the Customer requests a Howspace Offering, the Supplier will contact the Customer to finalise scope, delivery, pricing and terms. The resulting Order Form, Statement of Work or similar agreement is signed directly between the Customer and the Supplier, and is governed by the Main Agreement.
5.2 Third-Party Offerings. Where the Customer requests a Third-Party Offering, the Supplier will pass the inquiry to the relevant Partner. The Customer acknowledges that the Supplier is not a party to any transaction, agreement, or dispute between the Customer and a Partner. Any purchase of a Third-Party Offering is governed strictly by a separate agreement negotiated directly between the Customer and that Partner.
6. Data protection in respect of Third-Party Offerings
6.1 No sub-processor relationship by listing. Partners that provide Third-Party Offerings are not sub-processors of the Supplier under the Main Agreement or the DPA, except where the Supplier has expressly added them to Schedule B of the DPA. Listing a Partner on the Marketplace does not create a sub-processor relationship.
6.2 Customer-initiated data flows. Where the Customer activates a Third-Party Offering that exchanges personal data or other Customer Data with the Howspace platform (for example, an integration that pushes data into or pulls data from an external service), the resulting data flow is initiated by the Customer through the Marketplace. The Customer engages the relevant Partner directly.
6.3 Customer’s responsibility. The Customer is responsible for: (i) the lawful basis of any such data transfer; (ii) reviewing the Partner’s privacy policy and security posture before activating the Third-Party Offering; and (iii) putting in place any contractual arrangement it requires with the Partner, including any data processing agreement and any necessary international data transfer mechanism.
7. Specific Terms for Software Integrations
Where an Offering consists of an integration connecting the Howspace platform to an external third-party software, platform, or service (an “External Service”), the following additional conditions apply:
- Customer Responsibility for External Access: You are solely responsible for procuring, maintaining, and paying for any necessary accounts, subscriptions, licenses, and access rights required to use the External Service. Procurement of an integration via the Marketplace does not grant you a license or right to use the underlying External Service.
- No Liability for External Services: Howspace does not own, operate, or control these External Services. Howspace is not responsible or liable for the uptime, security, functionality, data privacy practices, or any actions or omissions of the External Service providers.
- API and Interoperability Dependencies: Integrations rely on the continuous availability and compatibility of third-party Application Programming Interfaces (APIs). If an External Service alters, deprecates, or restricts access to its API, Howspace reserves the right to modify, suspend, or discontinue the corresponding integration at any time, without liability to the Customer.
8. Acceptable Use and Restrictions
The Customer may use the Marketplace only as expressly permitted by these Marketplace Terms. The Customer shall not, and shall not permit any third party to: (a) reverse engineer, decompile, or attempt to extract the source code or APIs of the Marketplace; (b) use the Marketplace to build a competitive product, service, or marketplace; (c) use automated systems (such as bots or scrapers) to extract data, Partner listings or pricing from the Marketplace; or (d) use the Marketplace in any manner that violates applicable laws or third-party rights.
9. Intellectual Property (IP) Rights
The Supplier retains all rights, title, and interest in and to the Marketplace platform and all Howspace Offerings. Partners retain all rights, title, and interest in and to their respective Third-Party Offerings. Accessing the Marketplace does not grant the Customer any intellectual property rights in the Marketplace or any Offering, other than the limited rights expressly granted under the applicable Order Form or Partner agreement.
10. Modification and Removal of Offerings
The Supplier reserves the right, at its sole discretion, to modify, remove, or block the functionality of any Offering, including Third-Party integrations, on the Marketplace at any time, on prior notice where practicable and otherwise without prior notice, to protect the legitimate interests of the Supplier, the security of Customer Data, or the integrity of the Howspace platform. The Customer agrees that the Supplier shall not be liable for any resulting disruptions or damages caused by the removal or disabling of an Offering.
11. Warranties, Liability, and Disclaimers
11.1 Howspace Offerings. Warranties, service levels and the Supplier’s liability in respect of Howspace Offerings are governed by the Main Agreement (including the MSA’s conformance warranty and the Trust & Security Annex’s service level agreement). Nothing in these Marketplace Terms reduces, dilutes, or qualifies those commitments.
11.2 Third-Party Offerings — “as is”. All Third-Party Offerings are provided by the relevant Partner on an “as is” basis. The Supplier makes no warranties, express or implied, in respect of any Third-Party Offering. The Customer engages with each Partner at its own risk.
11.3 Vetting does not equal endorsement. The Supplier may conduct limited reviews of Third-Party Offerings for listing purposes (for example, basic formatting, completeness or fitness for the directory). Such reviews do not constitute an endorsement, warranty, or guarantee of any Third-Party Offering or Partner.
11.4 No guarantee of interoperability. The Supplier does not guarantee that any Third-Party Offering will interoperate seamlessly with the Howspace platform, or that future updates to the Howspace platform will not cause a Third-Party integration to cease functioning.
11.5 Dispute release. The Customer releases the Supplier (and its affiliates, officers, directors, agents and employees) from any and all claims, demands and damages (actual and consequential) arising out of, or in any way connected with, any dispute between the Customer and a Partner concerning a Third-Party Offering.
12. Indemnification
12.1 Scope. The Customer shall indemnify, defend and hold harmless the Supplier and its affiliates, officers, directors, employees and agents from and against any claims, liabilities, damages, losses and expenses (including reasonable legal fees) arising out of: (i) the Customer’s misuse of the Marketplace in breach of section 8; (ii) the Customer’s violation of these Marketplace Terms; (iii) the Customer’s violation of any applicable law or third-party right in connection with the Marketplace (including unauthorised or unlawful use of an External Service); or (iv) any dispute between the Customer and a Partner concerning a Third-Party Offering.
12.2 Cap. Where the Customer has an active subscription under the Main Agreement, the Customer’s aggregate liability under this section 12 is subject to the same limitations as apply to the Customer’s liability under the MSA (section 12 of the MSA), except to the extent that any such limitation would not apply under the MSA to the underlying conduct (for example, fraud, wilful misconduct, or matters that cannot be limited under mandatory applicable law).
12.3 Exclusions. The Customer’s indemnity under this section 12 does not extend to the Customer’s use of the Howspace platform itself; the Customer’s obligations and liabilities in respect of platform use are governed by the Main Agreement.
13. Data Privacy
13.1 Marketplace inquiry data. By submitting an inquiry or requesting an Offering via the Marketplace, the Customer consents to the Supplier collecting the contact information provided in the inquiry form and sharing it with the specific provider of that Offering (whether an internal Howspace team or an external Partner) solely for the purpose of facilitating the inquiry. The Supplier processes such inquiry data as a controller in accordance with the Howspace Privacy Policy at https://howspace.com/privacy-policy/.
13.2 Platform data. The protection of personal data within the Howspace platform is governed by the DPA. Nothing in these Marketplace Terms varies the DPA.
13.3 Partner privacy. The Customer is responsible for reviewing the privacy policies and data-handling practices of any Partner before utilising a Third-Party Offering.
14. Export Controls and Sanctions
14.1 Standalone commitment. The Customer represents and warrants that it is not located in, under the control of, or a national or resident of an embargoed country or territory, and is not a prohibited end-user under applicable EU, US, UK or UN export-control and economic sanctions laws. The Customer agrees not to use, export, or re-export the Marketplace or any Offering in violation of any such laws or regulations.
14.2 Cross-reference. Where the Customer has an active subscription under the Main Agreement, the more detailed anti-bribery, sanctions and export-control commitments set out in section 20 of the MSA also apply, and prevail over this section 14 in case of conflict.
15. Amendments
15.1 Marketplace-specific amendments. The Supplier may modify these Marketplace Terms from time to time in respect of Marketplace-specific subjects (the matters identified in section 1.4). The Supplier will notify the Customer of material changes by updating the “Effective from” date at the top of these Marketplace Terms and, where practicable, by email. The Customer’s continued access to or use of the Marketplace after such an update constitutes acceptance of the revised Marketplace Terms.
15.2 Changes that touch the Main Agreement. The Supplier shall not, by way of an amendment to these Marketplace Terms, modify or diminish any commitment of the Supplier under the Main Agreement (including under the MSA, the DPA, or the Trust & Security Annex). Any such change is subject to the change-of-terms procedure in section 15 of the MSA, not to this section 15.
16. Governing Law and Jurisdiction
These Marketplace Terms, and any dispute arising out of or related to them or the Marketplace, are governed by and construed in accordance with the laws of Finland, without regard to its conflict-of-laws principles. Any dispute, controversy or claim arising out of or relating to these Marketplace Terms shall be finally settled in the same manner and jurisdiction as defined in the Main Agreement governing the Customer’s core use of the Howspace platform.